Learner

Learner Questions

Explore popular topics yourself or contact our support

Purchase & Refunds 

If you’re not happy with a course, you can request a full refund within 14 days of purchasing. To request a refund, contact our support team at support@grinfer.com

You can quickly request a refund by contacting our support team at support@grinfer.com. 

Currently, we accept Visa and Mastercard both debit and credit cards. To buy a course,  fill in your card details in your account settings. 

settings

If you buy a course while not being a registered user, you need to enter your card information for fast checkout. You can always change the payment method anytime later in your account settings.

payments 

To change or update your payment method, click a profile image at the top right of the page and choose Settings. Go to Payment Information, set up your payment card info and save the changes.

Just purchased a course? Congrats! Jump straight to it by clicking Go to Course in the payment confirmation pop-up. 

To find all the courses you have purchased, go to My Courses. Click a profile picture at the top right of the page and choose My Courses. 

my courses

Course taking

Each Grinfer course contains videos, pictures, texts or attachables uploaded by the course author. When you browse the platform and choose the course you are interested in, just go to the course page to get a detailed description. 

On the course page, you can see the duration of the course, what type of content it contains, read the detailed course description, watch the welcoming video from the author and see the rating of the course. 

inside a course

Grinfer courses are entirely on-demand. That means that you can start whenever you want and learn at your own pace. Watch the lessons and don’t ignore the attached files – those are a great way to enhance the learning experience.

Don’t rush. Learn at your pace. It’s ok if you need more time for particular topics. You may want to watch videos several times to let the information settle down. Don’t skip the attached files and downloadables – they may be of great help. And more importantly, have fun on the go.

Absolutely. You get lifetime access to the courses you buy. You can always get back to a course when you need to refresh things you have learned.

Currently, we don’t provide certificates of completion. It’s intentional. Grinfer wants learners to stay focused on gaining and applying hands-on skills, instead of learning for the sake of certificates of achievement.

My courses

To find all the courses you have purchased, go to My Courses page. Click a profile picture at the top right of the page and choose My Courses. 

There are no deadlines for completing a course. You can start learning whenever you are ready and go at your own pace. Also, you get lifetime access. You can always get back to a course when you need to refresh things you have learned.

Promo codes / Gift courses

No. Your access to a course is not affected by the price you paid for it.

Consultations

Choose the instructor, go to their page, and press the Book Consultation button.

You will be given available time slots. The minimum session lasts 30 minutes. If you want to book the consultation for more than 30 minutes, make sure that the time slots go one after another. Your consultation should be a single session.

To book a consultation, we charge you a 100% prepayment. The moment you complete payment, the instructor gets a request for confirmation. The instructor has 3 days to confirm or decline the request. In case the instructor declines the request, you get a full refund automatically.

Please note: It usually takes up to 7 days (may take longer) for the refund to process into your account, depending on how your bank (or PayPal) processes the refund.

You can pay with your credit card, debit card, or PayPal. All transactions are secured.

Instructors have 3 days to confirm or decline your request for a consultation. If the instructor doesn’t take action within that time, the pending request will be automatically canceled and you will get the full refund of your prepayment. 

Please note: It usually takes up to 7 days (may take longer) for the refund to process into your account, depending on how your bank (or PayPal) processes the refund.

Head to your calendar to see all your pending and confirmed consultations. Also, you will be notified about consultation status changes by email, via Notifications (the bell icon in the upper right corner) and in your Dashboard.

If the instructor declines your request for consultation, you get an automatic full refund of your prepayment. 

Please note: It usually takes up to 7 days (may take longer) for the refund to process into your account, depending on how your bank (or PayPal) processes the refund.

If you cancel a pending request for a consultation, you get an automatic full refund. 

If you cancel the request already approved by the instructor more than 24 hours before the consultation begins, you get an automatic refund minus a 3% processing fee.

If you cancel the request less than 24 hours before the consultation starts, you will not get a refund. 

If you are late less than 15 minutes for the consultation, the instructor has the right to end the call according to the schedule. This way we ensure that instructors won’t be late for the next consultation because of the learner being late for the call. 

If you join the consultation with a delay of 15 minutes or more, the instructor has the right to refuse to conduct a consultation. In this case, you are not eligible for any refunds for this consultation. If the instructor decides to continue the call, they can end the call as scheduled.

If the instructor did not show up at the consultation or is more than 5 minutes late, you can ask for a full or partial refund. Each case will be considered individually. We advise waiting for your instructor if they are slightly late to avoid disputes and get the most out of your consultation.

You can join the consultation room by clicking the event on your calendar.

If you want to request a refund, please contact us at support@grinfer.com. A request should be sent within 24 hours after the end of the consultation, otherwise, the consultation is considered to be successfully completed and claims will not be accepted. 

You don’t have to contact support for the refunds in case the instructor cancels the consultation. In this case, you get a full refund automatically.

Please note: It usually takes up to 7 days (may take longer) for the refund to process into your account, depending on how your bank (or PayPal) processes the refund.

Subscriptions

In order to get full access to all existing and future courses and articles created by a certain Instructor, you can subscribe to your favorite mentor. This option will give you access to the Instructor’s content and all future updates. 

Go to the Instructor’s profile and press Get Access.

Subscribe to Instructor

 

Then choose the subscription plan that fits you best and make a purchase. 

By subscribing to your favorite Instructor you make a payment to get full access to all existing courses and articles created by this instructor. Following the instructor is absolutely free and means that all instructor’s activity is shown in your feed.

That means your Instructor doesn’t work with a subscription model but you can purchase courses by your mentor for a one-time payment.

You can pay for subscriptions via PayPal. The amount of payment for the selected subscription is charged as a one-time payment for the entire selected period of the subscription.

For more info, please check out our  Terms of Use. 

If you want to cancel your subscription, go to your account and press Unsubscribe. Your existing subscription will terminate at the end of the current billing period meaning that you will still have access to content till the end of your subscription.

Stories

The story is an article on Grinfer created by your favorite instructor. This article covers those topics or skills that help you to learn, master, or fill in the knowledge gaps.

Each instructor can create a subscription that gives an opportunity to get full access to the courses and articles created by this instructor. If your favorite mentor is among them, you’ll see the sign “subscribe” in your instructor’s profile. Thus, you will get full access not only to existing courses and articles, but also future content and its updates.

No, if the instructor decides not to work with the subscription model, his stories are available for free.

If your favorite instructor included stories in the subscription plan, you will have to subscribe to this instructor. But if your favorite mentor doesn’t work with subscriptions, his stories will be available for free.

Account/Profile

To upload (or edit) a profile picture, click a profile circle at the top right of the page and choose Settings. Go to Account Details, click Upload profile photo, and choose a new picture for your profile.

profile picture

You can edit your account information, payment method, and password in the Settings. Click your profile picture at the top right of the page and click Settings.

Still Stuck?

Haven’t found the answer to your question and still need help?

Contact Grinfer Support